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[00:00:52]
[00:00:52] #minecrafthelp - Fri Feb 24 00:00:52 2017
[00:00:52] ---
[00:01:01] <nndawg911> Hello?
[00:01:01] * Scottishere111 (webchat@67.126.6.51.dyn.plus.net) has joined #minecrafthelp
[00:01:07] * Topic is ':The community Minecraft support channel | FAQ: http://j.mp/MCv19-FAQ | Account issue? http://is.gd/mc_acct | Rules: http://j.mp/mch-rules | Client/Server: {1.11.2;} Launcher: {1.6.76;} Pocket Edition: 1.0.3 | We only support non-modded current releases.'
[00:01:07] * Set by tyteen4a03!~tyteen4a0@178.62.54.196 on Mon Feb 13 12:19:04
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[00:02:01] <Scottishere111> So I am trying to import my minecraft account to my mojang account, when i put in my account details (and im almost 100% sure they are correct) it says i have a wrong username or password
[00:02:27] <Scottishere111> When ive used the same account details just 10 seconds before that to get on my mojang account in the first place
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[00:09:04] <NalaNate> Hello
[00:09:15] <NalaNate> I am having failed launches
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[00:14:40] <XenonWolf10> Hi, my minecraft gets stuck booting into the launcher as a white box
[00:16:12] <XenonWolf10> My minecraft is also up to date and my drivers too
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[00:18:54] <XenonWolf10> Hello?
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[00:30:11] * Espercorn sets mode: +v stupid3700
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[00:39:02] <Pine0Kio> I am running Minecraft at 23-30 fps since I installed Forge. I uninstalled forge and minecraft completely and I still have 23-30 fps, before I had more than 300
[00:39:37] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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[00:53:24] <BladeXD> hello?
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[00:58:39] <John_> hello
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[00:59:55] <John_> hello? i need help with my account
[01:00:08] <John_> its about changing my email address
[01:00:35] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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[01:12:33] <Sam> Hello
[01:12:46] * Sam is now known as Guest14555
[01:12:46] * Sam_ (webchat@99-26-137-111.lightspeed.milwwi.sbcglobal.net) has joined #minecrafthelp
[01:12:59] <Guest14555> hello
[01:13:02] <Guest14555> anyone home
[01:13:06] * Sam_ (webchat@99-26-137-111.lightspeed.milwwi.sbcglobal.net) Quit (Client Quit)
[01:13:12] <Guest14555> what
[01:13:13] <NetEcho> Yes
[01:13:16] <Guest14555> oh
[01:13:17] <Guest14555> ok cool
[01:14:02] <Guest14555> so Im trying to change the email for my account because I forgot it.
[01:14:13] <Guest14555> And I cant migrate without the old email
[01:14:40] <Guest14555> and cant access my purchase code because I registered on the email that I forgot
[01:14:48] <Guest14555> I got my account long ago
[01:14:59] <Guest14555> so, you can see my struggle.
[01:15:50] <Guest14555> ..
[01:15:51] <NetEcho> Guest14555: unfortunately without the original email or transaction ID you will not be able to recover your account
[01:16:07] <NetEcho> Mojang requires that information to be able to recover your account
[01:16:18] <Guest14555> Okay... Cool
[01:16:26] <Guest14555> thanks anyway I guess
[01:16:38] * Riley (webchat@host-184-166-225-50.bln-mt.client.bresnan.net) has joined #minecrafthelp
[01:16:47] <Guest14555> I cant change my skin anymore. Witch was my main goal.
[01:17:00] <Guest14555> But its not the worst thing in the world so
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[01:17:43] <NetEcho> Guest14555: you know your account login details?
[01:17:47] <Guest14555> Yes
[01:17:48] <Guest14555> like
[01:17:51] <Guest14555> my user and pass
[01:17:52] * thierry11 (webchat@modemcable123.110-179-173.mc.videotron.ca) has joined #minecrafthelp
[01:18:00] <Guest14555> but I try to log into mojang to change it
[01:18:03] <Guest14555> and forget the email
[01:18:11] <NetEcho> what is your username?
[01:18:16] <Guest14555> smn1234
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[01:18:43] <thierry11> hi i can't install the game im having alot of issues like Name: da_dk.lang URL: http://resources.download.minecraft.net/c7/c781a46f4660bd4eb236accfc77b996c1486d72f Error details: Attempting to move successful download to C:/Users\thier\AppData\Roaming\.minecraft\assets\objects\c7/c781a46f4660bd4eb236accfc77b996c1486d72f Le processus ne peut pas acc�der au fichier car ce fichier est utilis� par un autre processus Filen
[01:18:55] <NetEcho> Guest14555: you're probably going to have to try to figure out that email
[01:19:03] <NetEcho> ??> thierry11 av/bytefence
[01:19:04] <@Absol> thierry11: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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[01:19:33] <Guest14555> Its, imposable to find. I made this account when the game first launched ya know. So Im kinda stuck
[01:19:45] <Guest14555> any way you guys can log me in through your computers
[01:19:53] * AlphaBlend (AlphaBlend@cpe-172-250-134-111.socal.res.rr.com) has joined #minecrafthelp
[01:19:53] <thierry11> ok ill try and tell you what happen next
[01:19:58] <NetEcho> Guest14555: we're just volunteers
[01:20:13] <Guest14555> so you dont work with mojang?
[01:21:10] <NetEcho> We volunteer to run the support chat for Mojang but we don't have access to their account information or any sensitive information. For that you might be better served contacting them directly. I cannot guarantee they can help but maybe they can give you a hint as to what the email is
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[01:21:49] <Guest14555> Ok. I think im ok. Im going to look through some stuff and try and find it
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[01:23:30] <thierry11> To NetEcho : Well it's work thank you  :) Btw i made a ticker earlier could you delete it pls ?
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[01:23:57] <NetEcho> thierry11: I don't have access to but you can update the ticket to close it
[01:24:14] <thierry11> ill do it and thank for the help again
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[01:25:32] <CruelNightwing> i cant get the pixel accelerator error to be corrected.  I downloaded the latest version of the driver and my system requirements are met.  PLease help
[01:26:16] <+mattym> ??> CruelNightwing win/dxdiag
[01:26:18] <@Absol> CruelNightwing: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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[01:29:14] <llamaman2000> keep getting this when trying to play     "Unable to save download. fi_fi.lang"
[01:29:22] <llamaman2000> Help!!
[01:29:45] <llamaman2000> showing version 1.11.2
[01:29:53] <CruelNightwing> http://paste.ubuntu.com/24056420/
[01:30:30] <+mattym> CruelNightwing, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
[01:30:45] <+mattym> ??> llamaman2000 av/bytefence
[01:30:46] <@Absol> llamaman2000: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
[01:31:04] <CruelNightwing> awesome.  Thanks for the info.  ill get the new card tomarow
[01:32:56] <llamaman2000> absol    thank you it worked.....
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[01:51:16] <KyleSulivian2> So what graphics card do I need, can it be 2-3 years old?
[01:51:46] <KyleSulivian2> To play PC version
[01:52:28] <KyleSulivian2> ?
[01:52:31] <NetEcho> KyleSulivian2: pretty much any modern GPU, my last video card played it at max settings and that was from 2011
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[01:52:47] <KithkinMines_> hey guys i need help
[01:52:57] <NetEcho> KithkinMines_: Don't ask to ask, just ask your question and if someone knows the answer they will assist you.
[01:53:14] <KithkinMines_> ok so my launcher will not load
[01:53:26] <NetEcho> What error is it giving you?
[01:53:29] <KithkinMines_> it is my first download and it will just stay a white screen
[01:53:34] <KithkinMines_> no error
[01:53:37] <NetEcho> Are you on Windows?
[01:53:39] <KithkinMines_> just a white screen
[01:53:43] <KithkinMines_> yes
[01:53:48] <NetEcho> ??> KithkinMines_ win/reinst
[01:53:50] <@Absol> KithkinMines_: You may need to reinstall the locally installed files that Minecraft puts into place.
[01:53:53] <@Absol> KithkinMines_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[01:54:14] <NetEcho> let me know if that works
[01:54:26] <KithkinMines_> ok give me a sec
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[01:56:05] <KithkinMines_> it remains a white screen.
[01:56:08] <KithkinMines_> except this time
[01:56:15] <KithkinMines_> native log appeared
[01:56:44] <NetEcho> KithkinMines_: please paste that at http://paste.ubuntu.com and then copy the link and share it here
[01:57:45] <KithkinMines_> i am sorry i cant
[01:57:58] <NetEcho> Why can't you?
[01:58:01] <KithkinMines_> that site is blocked as of wifi gaurd
[01:58:12] <KithkinMines_> i will not disable the guard
[01:58:21] <NetEcho> KithkinMines_: that site is just a basic copy paste site. The WiFi guard is likely your issue
[01:58:23] <KithkinMines_> the site has potential viruses
[01:58:41] <KithkinMines_> i tend to trust my guard
[01:58:51] <KithkinMines_> any other way i can show u
[01:59:04] <KithkinMines_> Want me to paste it here?
[01:59:34] <NetEcho> KithkinMines_: that site has no viruses it is the site that Mojang and many other open source users use to share large log files. from all accounts I can find WiFi guard is not a safe application to use
[02:00:27] <NetEcho> Ubuntu.com is the home of Ubuntu Linux which has a very large userbase of developers and security experts who would know if the site was compromised
[02:00:29] <KithkinMines_> i did not know that was an actual thing
[02:00:57] <KithkinMines_> ok give me a sec i will log off and log back on to diable the guard
[02:01:01] <NetEcho> Yes, otherwise you flood the chat and will get banned
[02:02:10] <KithkinMines_> lol that wuld be no fun
[02:03:19] <NetEcho> KithkinMines_: given that your wifi guard is blocking legitimate sites I would highly recommend running the Malwarebytes Free Anti-Malware scanner to see if you have malware and/or viruses
[02:04:00] <KithkinMines_> Malewarebytes is uncompatiable with my job
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[02:04:32] <KithkinMines_> NetEcho
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[02:06:42] <NetEcho> It's sounding like you have security software that is causing your issues then. So far to date I have only had one anti-virus that blocked malwarebytes and it hasn't been updated in several years. Without addressing external sources on your computer that could be interfering with the launcher I am affraid I cannot support you.
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[02:07:59] <KithkinMines_> paste.ubuntu.com/24056591/
[02:08:09] <KithkinMines_> here netecho
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[02:08:42] <NetEcho> KithkinMines_: Windows XP is likely part of the issue as Windows XP is no longer supported by Microsoft or any software developers
[02:09:00] <KithkinCodes> he isnt windows xp
[02:09:08] <KithkinMines_> its true i am not
[02:09:15] <NetEcho> Operating System: Microsoft Windows XP
[02:09:18] <KithkinMines_> i am running windows 7
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[02:10:03] <KithkinCodes> i am looking at his computer now
[02:10:15] <KithkinCodes> it is windows 7 professional
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[02:10:33] <NetEcho> ??> KithkinMines_ win/dxdiag
[02:10:35] <@Absol> KithkinMines_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
[02:11:21] <KithkinMines_> what good will that be?
[02:11:23] <milky> http://paste.ubuntu.com/24056590/
[02:12:22] <NetEcho>  milky are you having an issue as well?
[02:12:26] * swiftninja6 (webchat@107-222-125-127.lightspeed.sndgca.sbcglobal.net) has joined #minecrafthelp
[02:12:31] <milky> yep
[02:13:20] <NetEcho> milky: the issue I am seeing is you do not have a supported graphics card. It would appear your notebook is running an onboard graphics adapter that is not fully supported in Windows 10
[02:13:45] <milky> it worked totally fine yesterday, now it doesnt..
[02:14:02] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) has joined #minecrafthelp
[02:14:26] <NetEcho> milky: try checking HP's support site for your graphics drivers. it looks like it is running the basic Microsoft VGA adapter that works for pretty much every video card known
[02:14:40] <milky> alrighty
[02:14:43] <NetEcho> KithkinMines_: it helps me check compatibility
[02:14:53] <KithkinMines_> i almost have it hold on
[02:15:01] <masterkai> hi I have download but couldn't open the launcher when I clicked shortcut
[02:15:01] <KithkinMines_> i have to go around the wifi gaurd
[02:15:04] <masterkai> http://paste.ubuntu.com/24056604/
[02:15:13] <masterkai> I have this report,please jelp
[02:15:16] <masterkai> help
[02:15:29] <NetEcho> masterkai: what kind of issue are you having?
[02:15:47] <KyleSulivian2> I'm sorry for asking, but is there anything you really NEED in a laptop in order to play PC edition of Minecraft?
[02:16:37] <masterkai> I download the msi file but after the setup wizard complete,I clicked the minecraft shortcut on desktop and nothing happened afterwards
[02:16:39] <NetEcho> KyleSulivian2: a supported graphics adapter and modern operating system basically. are you looking at buying a new laptop?
[02:16:44] <KithkinMines_> here is the link NetEcho
[02:16:51] <KithkinCodes> http://paste.ubuntu.com/24056622/
[02:16:53] <epic_steve_dude> i can not open minecraft. when i push play the screen goes to the mojang loading screen and then it just freezes.
[02:16:54] <NetEcho> masterkai: where did you download the msi from?
[02:17:05] * Skyler (webchat@d108-172-66-16.bchsia.telus.net) has joined #minecrafthelp
[02:17:22] <masterkai> official website minecraft.net
[02:17:25] <epic_steve_dude> actually sorry i have to leave
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[02:17:38] <NetEcho> masterkai: one moment
[02:18:08] <NetEcho> KithkinMines_: I still think it's your security software, the old launcher may work for you
[02:18:16] <NetEcho> ??> KithkinMines_ dl/win/alternate
[02:18:17] <@Absol> KithkinMines_: Go to https://minecraft.net/en/download/alternative, and download the Second Minecraft.exe available on that page.
[02:18:18] <KithkinMines_> net echo can u Pm me i am losing ur messgages
[02:18:31] <+mattym> KithkinMines_, Your hardware is also well below the supported minimum.
[02:18:32] <masterkai> I can play with the on line launcer and log in but can't play from the down'ads from my comp.
[02:18:33] <KithkinMines_> tried it that fails
[02:18:48] <KyleSulivian2> Yes I am and I want to get the right one...
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[02:19:23] <KithkinMines_> mattym, how do u know?
[02:19:26] <NetEcho> masterkai: are you playing the PC version or Windows 10 / PE versions?
[02:20:16] <+mattym> KithkinMines_, The hardware in your report is too old for the game, and also part of a specific set of hardware that no longer has any support
[02:20:29] * Skyler (webchat@d108-172-66-16.bchsia.telus.net) Quit (Ping timeout: 180 seconds)
[02:20:34] <masterkai> PC version,I just signed with realm subscription but then I  download the new version of minecraft,but couldn't open the launcer after I download
[02:20:39] <KithkinMines_> how do i update it then?
[02:20:53] <+mattym> KithkinMines_, A new computer.
[02:20:55] <swiftninja6> Hello, i can't join a singleplayer world. even if i create a new world and join, or join previous worlds, i crash and get the message Error: java.lang.IllegalStateException: failed to create a child event loop. If anyone is able to help me, link is here http://paste.ubuntu.com/24056531/
[02:21:01] <NetEcho> masterkai: does it give you a specific error message?
[02:21:06] <KithkinMines_> HAHAHAHA u r funny
[02:21:12] <+mattym> KithkinMines_, Im serious.
[02:21:18] <KithkinMines_> how do i know what minecraft needs then
[02:21:27] <masterkai> no,nothing happened after I clicked,
[02:21:31] <NetEcho> KithkinMines_: he is not joking, he's been a supporter much longer than I
[02:21:34] <+mattym> KithkinMines_, Something significantly newer.
[02:21:54] <KithkinMines_> Ok well how can i tell what i need?
[02:21:59] * KithkinCodes (webchat@cpe-76-88-18-80.san.res.rr.com) Quit (Ping timeout: 180 seconds)
[02:22:01] <+mattym> KithkinMines_, Something significantly newer.
[02:22:33] <KithkinMines_> i figured
[02:22:35] <+mattym> ??> swiftninja6 tools/hjt
[02:22:36] <@Absol> swiftninja6: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
[02:22:38] <@Absol> swiftninja6: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[02:22:41] <KithkinMines_> but i need a list of requirementas
[02:23:18] <+mattym> KithkinMines_, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-system-requirements
[02:23:19] <swiftninja6> thanks, i will try that
[02:24:31] <masterkai> any suggest?I have java1.8 and graphic driver updated ,firewall off...
[02:24:49] <NetEcho> ??> masterkai win/reinst
[02:24:51] <@Absol> masterkai: You may need to reinstall the locally installed files that Minecraft puts into place.
[02:24:53] <@Absol> masterkai: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[02:25:17] <masterkai> I did that too
[02:25:18] * romerol (webchat@pc-221-45-161-190.cm.vtr.net) has joined #minecrafthelp
[02:25:22] <NetEcho> hmm
[02:25:24] <+mattym> masterkai, Have you tried reinstalling the launcher as well? If it does nothing at all, we cant really figure out whats up
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[02:26:07] * KithkinMines_ (webchat@cpe-76-88-18-80.san.res.rr.com) Quit (Quit: Web client closed)
[02:26:14] <masterkai> I tried removed as the %AppData% procedure you mentioned and didn't work
[02:27:11] <+mattym> masterkai, Download it again at minecraft.net/download  run that file and choose the Repair option. See if anything different or any more info shows up when you try to start if after that.
[02:27:59] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) Quit (Ping timeout: 180 seconds)
[02:28:53] <masterkai> I didn that ,when I choose the property /group of user name/one of them  the adminstor has a red cross.
[02:29:00] <masterkai> I don't know if that is an issure
[02:31:17] <masterkai> does the owner matters?
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[02:32:12] <masterkai> or do I need to change the permission?
[02:33:41] <masterkai> there are five in my group or user names:system,admin,adminastrator(red cross),adminastrator,interactive
[02:34:12] <masterkai> and my compatible modle is windows 7
[02:34:29] <masterkai> before it was windows xp service pack 2
[02:34:33] * Levefied (webchat@d172-218-183-22.bchsia.telus.net) has joined #minecrafthelp
[02:35:57] <+mattym> masterkai, Why is any of that being usedd?
[02:36:14] <masterkai> which one
[02:36:28] <+mattym> masterkai, Download it again at minecraft.net/download  run that file and choose the Repair option. See if anything different or any more info shows up when you try to start if after that.
[02:36:38] <masterkai> I have a native log in my file don't know if that's the same one I pasted
[02:37:44] <masterkai> I wonder if I download do I need to do from system<adminstor>or  I can download from the other users
[02:38:22] <+mattym> masterkai, You need to download it from the site. It should not be giving you any other options than just to download the file off the page I linked
[02:38:54] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) has joined #minecrafthelp
[02:39:21] <swiftninja6> okay, copied the text, here is the link to it http://paste.ubuntu.com/24056687/
[02:39:23] <KyleSulivian2> So if my laptop has Windows 7 u
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[02:40:31] <+mattym> swiftninja6, Uninstall Avast, then restart your computer. After you have restarted, try the game again, if its working, reinstall with a new download of Avast.
[02:40:35] <KyleSulivian2> So I think my laptop has Windows 7 ultimate, can I play Minecraft c edition on that? If not what do I need to do?
[02:40:55] <+mattym> KyleSulivian2, What edition?
[02:41:08] <swiftninja6> okay, thanks. i will try that.
[02:41:14] <KyleSulivian2> PC sorry
[02:41:27] <masterkai> I have to log of and to administer to delete the file and download
[02:41:33] <+mattym> KyleSulivian2, It depends on your computers hardware.
[02:41:45] <KyleSulivian2> What do u mean?
[02:42:15] <+mattym> KyleSulivian2, Are you on that computer right now?
[02:42:34] * masterkai_ (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) has joined #minecrafthelp
[02:42:39] <KyleSulivian2> Know, itll have it tomorrow
[02:42:52] <KyleSulivian2> No*
[02:43:27] <+mattym> KyleSulivian2, One spec of the PC is not enough to go on.
[02:43:28] <masterkai_> how do I find my minecraft file?% somthing%?
[02:43:47] <+mattym> masterkai_, Have you tried to do any of the stuff I told you to?
[02:43:54] <KyleSulivian2> Oh... Sorry
[02:44:29] * swiftninja6 (webchat@107-222-125-127.lightspeed.sndgca.sbcglobal.net) Quit (Ping timeout: 180 seconds)
[02:44:29] * masterkai (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) Quit (Ping timeout: 180 seconds)
[02:44:33] <masterkai_> I am tryingt o delet old file firest
[02:44:59] <+mattym> masterkai_, Dont worry about that.
[02:45:01] <+mattym> masterkai_, Download it again at minecraft.net/download  run that file and choose the Repair option. See if anything different or any more info shows up when you try to start if after that.
[02:45:41] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) Quit (Quit: Web client closed)
[02:45:47] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) has joined #minecrafthelp
[02:47:57] <KyleSulivian2> Okay, I'm back, I getting a computer tomorrow that has Windows 7ultimate 8gb storage, 500gb hard drive, can I play Minecraft PC edition on it? Or do I need to update the Windows?
[02:48:37] <+mattym> KyleSulivian2, Again we would need proper specs on the PC to tell you.
[02:49:23] <KyleSulivian2> I'm sorry I'm a noob, so what else do I need to tell you?...lol srry
[02:49:40] <masterkai_> it disappears when unpacking launcher
[02:49:44] <masterkai_> then nothing happen
[02:49:48] <+mattym> KyleSulivian2, Do you have any sort of link to what you are buying?
[02:49:53] <+mattym> ??> masterkai_ tools/hjt
[02:49:55] <@Absol> masterkai_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
[02:49:56] <@Absol> masterkai_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[02:50:04] <masterkai_> I can still see the shortcut  but when I press it nothing happen
[02:50:40] <KyleSulivian2> Not right now I'll try to go get it be back soon
[02:51:08] <masterkai_> is it save to run it?
[02:51:44] <masterkai_> do I need to put my firewall on/
[02:52:37] <+mattym> masterkai_, Its fine
[02:53:59] * Levefied (webchat@d172-218-183-22.bchsia.telus.net) Quit (Ping timeout: 180 seconds)
[02:54:10] <masterkai_> http://paste.ubuntu.com/24056728/
[02:54:15] <masterkai_> done
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[02:54:49] * chariezar (webchat@72-184-231-36.res.bhn.net) has joined #minecrafthelp
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[02:55:28] <KyleSulivian2> Okay, if your still here I think I found a king to SOMETHING like mine that I'm getting?.?.
[02:55:34] <+mattym> ??> masterkai_ av/adwcleaner
[02:55:35] <@Absol> masterkai_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
[02:55:37] <@Absol> masterkai_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
[02:55:56] <+mattym> masterkai_, Do the instructions Absol sent, when you have restarted, try the Repair option again, then try the game
[02:56:17] <+mattym> KyleSulivian2, That wouldnt help to answer your question
[02:56:30] <KyleSulivian2> https://www.pcexchange.com/laptops/dell-latitude-laptops/dell-latitude-e6410-laptop-core-i5-2-4ghz-4gb-ram-250gb-hdd-dvd-rw-windows-7-pro-64-notebook-30554.html  Here it is
[02:57:20] <masterkai_> ok
[02:57:59] * milky (webchat@174-21-205-115.tukw.qwest.net) Quit (Ping timeout: 180 seconds)
[02:58:16] <+mattym> KyleSulivian2, Yeah that matches nothing of what you said, so again, unless its a link to the one you are getting, is useless in answering your initial question.
[02:58:36] <+mattym> KyleSulivian2, If the computer meets the requirements, it shouldn't matter what version of Windows its on.
[03:00:29] * masterkai_ (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) Quit (Ping timeout: 180 seconds)
[03:02:04] <KyleSulivian2> Okay I may have gave u some false info about it at the start, sorry I'm pretty sure this IS the one I will have..?..
[03:02:12] <KyleSulivian2> http://www.officedepot.com/a/products/820571/Lenovo-ThinkPad-T450s-20BX001LUS-14-LCD/?cm_mmc=PLA-_-Google-_-Laptops-_-820571-VQ6-182072140463-VQ16-t-VQ17-pla-VQ18-online-VQ19-820571-VQ20-286790171015-VQ21--VQ22-624116869-VQ27-39034322606&adpos=1o2&creative=182072140463&device=t&matchtype=&network=g&gclid=CjwKEAiArbrFBRDL4Oiz97GP2nISJAAmJMFalbpAw1PE9T6AIDWP6yH8mVBKLUCP5aO2Bawl1FwE-hoCLAfw_wcB
[03:02:58] <+mattym> KyleSulivian2, Should be fine.
[03:03:26] <KyleSulivian2> Omg!!! Thanks so much u just took so much stress of me!
[03:05:53] * masterkai (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) has joined #minecrafthelp
[03:06:03] <masterkai> hi,
[03:06:08] <masterkai> I have done all of them
[03:06:11] <masterkai> it's the same
[03:06:54] * swiftninja6 (webchat@107-222-125-127.lightspeed.sndgca.sbcglobal.net) has joined #minecrafthelp
[03:07:30] <+mattym> masterkai, And it still opens nothing at all, and no message or error at all?
[03:08:01] <swiftninja6> i uninstalled avast, and tried joining a new world, then an old world. it still crashes
[03:08:29] * KyleSulivian2 (webchat@66.sub-174-228-139.myvzw.com) Quit (Ping timeout: 180 seconds)
[03:08:34] <+mattym> ??> swiftninja6 win/reinst
[03:08:35] <@Absol> swiftninja6: You may need to reinstall the locally installed files that Minecraft puts into place.
[03:08:37] <@Absol> swiftninja6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[03:08:39] <masterkai> yes
[03:09:41] <+mattym> masterkai, Right click the shortcut and select Run as Administrator
[03:11:59] * masterkai (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) Quit (Ping timeout: 180 seconds)
[03:13:08] <swiftninja6> Absol, so...literally everything in this folder BUT the saves?...
[03:13:12] * masterkai (webchat@177.214.220.203.dial.dynamic.acc01-dapi-kat.comindico.com.au) has joined #minecrafthelp
[03:13:34] <masterkai> Hi!I found there are two minecraft.exe in my comp
[03:13:50] <masterkai> so I clicked in minecraft(1).exe
[03:14:22] <masterkai> and it appear a launcher box,but it said play off line download latest version
[03:14:24] <+mattym> masterkai, You shouldnt be using the .exe
[03:15:16] <masterkai> I clicked and it said launch failed we were unable to download this version please go on line and check again
[03:16:11] * Keelan (webchat@stnbmb0127w-ds01-173-248.dynamic.mtsallstream.net) has joined #minecrafthelp
[03:17:37] <+mattym> masterkai, If you still have a .exe delete it
[03:17:40] <Keelan> hello
[03:17:43] <Keelan> smoene plz help
[03:17:43] <+mattym> masterkai, Use the one from the site
[03:17:50] <Keelan> i need help
[03:18:11] <Keelan> can someone help
[03:18:16] <masterkai> I click in the .exe it appear the launcher box this time I install the password and  it starts to download
[03:18:24] <+mattym> Keelan, Explain the problem.
[03:18:28] <Keelan> pm me
[03:18:34] <Keelan> its compicated
[03:18:37] <+mattym> Keelan, No, use the chat.
[03:18:51] <Keelan> ok imma post it
[03:18:53] <Keelan> ---- Minecraft Crash Report ---- // I'm sorry, Dave.  Time: 24/02/17 1:14 AM Description: Ticking entity  java.lang.NullPointerException: Ticking entity at add.a(SourceFile:331) at yx.k(SourceFile:203) at yz.e(SourceFile:430) at blk.e(SourceFile:205) at sv.h(SourceFile:1208) at yz.h(SourceFile:240) at bjk.h(SourceFile:63) at ahb.a(SourceFile:1368) at ahb.g(SourceFile:1346) at ahb.h(SourceFile:1253) at bao.
[03:18:59] <Keelan> thats happening
[03:19:02] <Keelan> i join a server
[03:19:05] <masterkai> it told me that I have a new version before and this is an old version so I just clicked never mind
[03:19:06] <Keelan> and it goes good
[03:19:14] <Keelan> but when i join a server in the server]
[03:19:20] <Keelan> that shows up
[03:19:33] <masterkai> and then download the new version
[03:19:38] <+mattym> ??> Keelan paste
[03:19:39] <@Absol> Keelan: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
[03:19:51] <masterkai> but it is still not the software from my comp right?
[03:19:51] * Nick (webchat@bas1-orangeville23-184-147-16-114.dsl.bell.ca) has joined #minecrafthelp
[03:20:01] <+mattym> masterkai, And if you listened to what I said, ive told you twice not not to use the .exe
[03:20:11] <+mattym> masterkai, get rid of the .exe, its old
[03:20:11] <Keelan> ok i pasted it
[03:20:21] * Nick is now known as Guest90569
[03:20:24] <+mattym> masterkai, Download and use the one on minecraft.net/download
[03:20:26] <+mattym> Keelan, Need the link
[03:20:27] * BbyGirlLilly (webchat@cpe-107-185-233-132.socal.res.rr.com) has joined #minecrafthelp
[03:20:39] <Keelan> http://paste.ubuntu.com/24056821/
[03:20:54] <+mattym> ??> Keelan mods
[03:20:56] <@Absol> Keelan: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
[03:21:04] <Keelan> i have optfine
[03:21:08] <Keelan> thats it
[03:21:12] <BbyGirlLilly> my minecraft launcher doesn't launch?!
[03:21:19] <+mattym> Keelan, Read what Absol said
[03:21:25] <+mattym> BbyGirlLilly, What happens when you try?
[03:21:44] <Keelan> i dont understand
[03:22:00] <BbyGirlLilly> it says downloading runtime and when its done downloading nothing happens
[03:22:17] <+mattym> ??> BbyGirlLilly tools/hjt
[03:22:19] <@Absol> BbyGirlLilly: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
[03:22:20] <@Absol> BbyGirlLilly: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[03:22:27] <+mattym> Keelan, You have a mod related issue, we do not support that here.
[03:22:36] <Keelan> where can i go
[03:22:41] <swiftninja6> would it help if i placed a link here that leads to my latest crash report?
[03:23:13] <masterkai> how do I get rid off it?%appDATA% and delete .minecraft?
[03:25:17] <BbyGirlLilly> its saying that i can't open the application because its not supported
[03:25:18] <+mattym> Keelan, Forums, or support pages for whatever mods your using.
[03:25:27] <+mattym> BbyGirlLilly, Whats the exact message?
[03:25:35] <+mattym> ??> masterkai win/reinst
[03:25:37] <@Absol> masterkai: You may need to reinstall the locally installed files that Minecraft puts into place.
[03:25:38] <@Absol> masterkai: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[03:25:41] <+mattym> swiftninja6, Yes
[03:26:45] <BbyGirlLilly> "you can't open the application "HijackThis.exe" because Microsoft Windows applications are not supported on OS X
[03:27:22] <BbyGirlLilly> thats what it tells me
[03:27:41] <swiftninja6> okay then, my crash report: http://paste.ubuntu.com/24056839/
[03:27:59] * Sans (webchat@180.243.122.23) Quit (Ping timeout: 180 seconds)
[03:29:13] <+mattym> BbyGirlLilly, Do you have any Antivirus, Firewall (including the one built into OSX), or Parental control softrware installed?
[03:29:27] <+mattym> swiftninja6, You removed Avast right?
[03:29:31] <BbyGirlLilly> i have a firewall
[03:30:02] <+mattym> BbyGirlLilly, Disable it, redownload the file from minecraft.net/download   replace the current app/icon you have with that and try to run it again.
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[03:33:25] <BbyGirlLilly> ok well since i am not the owner of the computer i don't know the password and username to make changes to the firewall but i will do what you said as soon as i get the info thanks and i hope this works
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