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[00:00:05]
[00:00:05] #minecrafthelp - Tue Aug 22 00:00:05 2017
[00:00:05] ---
[00:00:21] * Topic is ':The community Minecraft support channel | Ask here, DO NOT SEND A PRIVATE MESSAGE | FAQ: http://bit.ly/MCv112-FAQ | Account issue? http://is.gd/mc_acct | Rules: http://j.mp/mch-rules | Client/Server: {1.12.1;} Launcher: {2.0.934;} Pocket Edition: 1.1.5 | We only support non-modded current releases.'
[00:00:21] * Set by Andrio!Andrio@questers-rest.andriocelos.ml on Wed Aug 16 13:59:21
[00:01:29] * ink (webchat@47.211.59.205) Quit (Ping timeout: 180 seconds)
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[00:12:27] * roy (webchat@68.45.60.244) has joined #minecrafthelp
[00:13:21] <roy> need minecraft verision windows 7
[00:14:49] <roy> i have windows 7 and my daughter downloaded windows 10 version
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[00:27:21] <ink> would anyone like some popcorn
[00:27:47] <ink> i cant find ,y glasses
[00:27:56] * Omikron (webchat@178.138.32.150) has joined #minecrafthelp
[00:28:19] <ink> i accidentally ate my charcoal face mask
[00:28:21] * pierman1 (webchat@c-73-75-182-247.hsd1.il.comcast.net) has joined #minecrafthelp
[00:28:38] <ink> my face burns
[00:28:44] <Omikron> how can i resolve minecraft crash:minecraft an unexpected issue occurred and the game has crashed
[00:28:48] <Omikron> ?
[00:29:01] <ink> put a face mask on it and eat popcorn my dude
[00:29:02] <pierman1> I am not able to log in to my account
[00:29:09] <ink> make a new one
[00:29:45] <ink> duh
[00:30:00] * Gate001 (webchat@173-28-172-150.client.mchsi.com) has joined #minecrafthelp
[00:30:03] <ink> henlo
[00:30:11] <ink> would anyone like some popcorn
[00:30:38] <ink> or free face mask?
[00:30:47] <Gate001> Hello I have a question, I'm having a strange account issue
[00:31:12] <ink> why is no one talking to me
[00:31:20] <ink> its like school all over again
[00:31:44] <ink> it all started when i was in second grade... mr.talls classroom
[00:31:59] * Omikron (webchat@178.138.32.150) Quit (Ping timeout: 180 seconds)
[00:32:00] <ink> poop was everywhere...
[00:32:05] * pierman1 (webchat@c-73-75-182-247.hsd1.il.comcast.net) Quit (Client Quit)
[00:32:17] <ink> ont loeave
[00:32:32] <ink> baby u r my
[00:32:35] <ink> ANANNGEEEELLLL
[00:32:58] <ink> stinky hoes
[00:33:08] <ink> ur all stinky and mean
[00:33:53] * Gate001 (webchat@173-28-172-150.client.mchsi.com) Quit (Client Quit)
[00:34:03] <ink> commisions are open
[00:34:35] <ink> thats nice billy
[00:34:43] <ink> talk to me guyyysss im here to helppppp
[00:36:49] <ink> hey stinkies whats up
[00:52:40] <+mattym> !terminate ink
[00:52:40] * Absol sets mode: +b *!*@47.211.59.205
[00:52:41] * ink was kicked by Absol (You have been removed from this channel)
[01:01:48] * jgs9394 (webchat@ip72-220-200-53.sd.sd.cox.net) has joined #minecrafthelp
[01:03:01] <jgs9394> my launcher keeps looking for java runtime under jre-x64 but it was never installed by the installer
[01:04:11] <+mattym> jgs9394, Make sure the launcher and error window are closed, then go to C:/Program Files (x86)\Minecraft\ and delete the runtime folder found there. After that, try to relaunch the game.
[01:04:13] * Jay (webchat@162.221.229.231) has joined #minecrafthelp
[01:06:20] <jgs9394> thank you kindly
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[01:13:14] * DarthMullak95 (webchat@90.195.8.151) has joined #minecrafthelp
[01:14:10] <DarthMullak95> How can we fix a Minecraft game from crashing after approximately 30 seconds - We are prompted woth Jame SE Binary crashes however we cannot seem to get this to stop happening
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[01:18:54] <dragon_> i cant load my game
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[01:19:23] <dragon_> what do i do?
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[01:19:54] * juleus (webchat@d50-98-217-177.bchsia.telus.net) has joined #minecrafthelp
[01:20:20] <juleus> hello
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[01:55:46] * MalAndEvie (webchat@69.150.96.48) has joined #minecrafthelp
[01:56:33] <MalAndEvie> Does Anyone here know how to fix the launch bc mine just sits on the mojang screen for hrs and nothing works b
[01:58:00] <MalAndEvie> and this just started happening to me today! and i have work for a recording that i need to get done and i need minecraft to launch but its not gonna do the launch on my minecraft ive had this same issuse bf
[01:59:50] <+thgilfodrol> ??> MalAndEvie launcher/log
[01:59:52] <@Absol> MalAndEvie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
[02:06:46] <MalAndEvie> i dont understand this at all
[02:06:57] <+thgilfodrol> MalAndEvie: what part are you stuck on?
[02:07:38] <MalAndEvie> the part where it takes me to the website
[02:08:35] <MalAndEvie> idk any ofit
[02:09:16] <+thgilfodrol> MalAndEvie: the paste site?
[02:10:33] <MalAndEvie> http://paste.ubuntu.com/25366562/
[02:10:39] <MalAndEvie> this is what i get
[02:11:25] <+thgilfodrol> MalAndEvie: is that the log after it gets stuck at the splash screen (logo)?
[02:11:45] <MalAndEvie> i belive so
[02:12:07] * Masterkill (webchat@181.63.199.31) has joined #minecrafthelp
[02:12:20] <+thgilfodrol> ??> MalAndEvie win/reinst
[02:12:22] <@Absol> MalAndEvie: You may need to reinstall the locally installed files that Minecraft puts into place.
[02:12:23] <@Absol> MalAndEvie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[02:12:24] <Masterkill> http://paste.ubuntu.com/25366555/
[02:12:37] <+thgilfodrol> MalAndEvie: you can also keep the screenshots folder, and the server.dat file
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[02:15:52] <MalAndEvie> ok so i did that and i dont have a folder named Saves Directory
[02:16:24] <+thgilfodrol> MalAndEvie: have you ever played singleplayer?
[02:16:37] <MalAndEvie> i have files for resoursce packs and thats it
[02:16:47] <MalAndEvie> yes
[02:17:16] <+thgilfodrol> MalAndEvie: if you've played single player on this computer, then the folder should be there
[02:17:43] <MalAndEvie> its not there i have only the Server recourse packs
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[02:18:05] <+thgilfodrol> MalAndEvie: all right, just delete every file/folder other than those mentioned above then
[02:18:17] <+thgilfodrol> MalAndEvie: after you've done that, open the launcher again and try launching the game
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[02:25:24] * noah (webchat@173-17-47-45.client.mchsi.com) has joined #minecrafthelp
[02:25:42] <noah> I cannot get my account to down load
[02:25:57] <+thgilfodrol> noah: what's the full, exact error?
[02:26:10] <noah> ill copy and paste it
[02:26:31] <noah> Name: open5.ogg URL: http://resources.download.minecraft.net/02/02e77c97360b82170ee58723ac2519fcd79b821e Error details: Attempting to move successful download to C:/Users\Noah Lyle\AppData\Roaming\.minecraft\assets\objects\02/02e77c97360b82170ee58723ac2519fcd79b821e The process cannot access the file because it is being used by another process Filename on disk: 29a6-0d47-1170-5292 Path: C:\Users\NOAHLY~1\AppData\Local\Temp\29a6-0d47-1170-
[02:26:52] <+thgilfodrol> ??> noah av/bytefence
[02:26:53] <@Absol> noah: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
[02:27:43] <noah> so i just need to unistall bytefence? and that should fix it?
[02:27:49] <+thgilfodrol> noah: yes
[02:28:06] <noah> thank you. hopefully i can figure it out myself
[02:29:28] <+thgilfodrol> noah: no problem, good luck
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[03:15:32] <HeyisClaire> Hello, I am having problem of playing the game. It says that "Unable to save download. ar_sa.lang" May I know what's the problem please?
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[04:07:08] * jamesdrewrox (webchat@ip-59.134.243.124.dyn.emerge.vocus.net.au) has joined #minecrafthelp
[04:07:52] <jamesdrewrox> hi, i have tried to log into my minecraft account but have forgotten the email
[04:21:30] * DerpyDude211 (webchat@S0106bcd165681053.ss.shawcable.net) has joined #minecrafthelp
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[04:41:43] * AshTheGamer (webchat@cpe-97-99-159-154.tx.res.rr.com) has joined #minecrafthelp
[04:43:41] <AshTheGamer> I just made an account, but it won't let me log in... It gives me an Invalid email or password on the Minecraft site and Unknown email or password on the Mojang site. I literally just made it about an hour ago...
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[05:18:00] * _44trent3 (trenten@borealis.voxelstorm.com) has joined #minecrafthelp
[05:19:07] <_44trent3> So I'm ttrying to change the password of an account. I enter the email it's registered to, and nothing happens. But I know for a fact there is something registered to the email...I even tried to make sure it wasn't migrated. Thoughts?
[05:19:31] <_44trent3> Like, it says it sent but I receive no email to reset the password, but there is an account registered to the email.
[05:21:32] * isopossu587 (webchat@176-93-91-114.bb.dnainternet.fi) has joined #minecrafthelp
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[05:35:48] <isopossu587> hello. I got a problem with my minecraft launching. I loaded the game to my pc yesterday and when I start launching, the game log says http://paste.ubuntu.com/25367533/ and crash.  here is my XdDiag report too http://paste.ubuntu.com/25363046/  I hope you will know whats the issue.
[05:37:34] <+mattym> isopossu587, Your computer does not meet the minimum requirements for the game.
[05:38:48] <isopossu587> what could I do then?
[05:39:00] <+mattym> isopossu587, Use a newer computer.
[05:39:25] <isopossu587> Ok. thank you
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[05:47:32] <_44trent3> so i've found some stuff on the internet about people having this same problem, one couldn't change their password for over a year
[05:48:01] <_44trent3> so yeah basically i try to reset my password on an email I know for a fact has an account asssociated, but I receive no reset email.
[05:48:16] <+mattym> ??> _44trent3 account/send-email
[05:48:17] <@Absol> _44trent3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
[05:48:19] <@Absol> _44trent3: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
[05:48:46] <_44trent3> Okay.
[05:48:58] * nighter_ (~nighter@h-85-24-130-18.NA.cust.bahnhof.se) has joined #minecrafthelp
[05:48:58] * Espercorn sets mode: +v nighter_
[05:49:26] <_44trent3> Uh. About that...I used a gift card. I don't have that giftcard. I bought in August 2013, so...I don't keep random gift cards laying around.
[05:49:43] <_44trent3> I tossed that thing in  the trash 4 years ago
[05:50:26] <_44trent3> The thing is I think that I marked Mojang as spam a long time ago, and system/automated Mojang emails don't send if it's marked as spam.
[05:51:04] <+mattym> _44trent3, Unmark it as spam, your settings wont prevent it from being sent.
[05:51:07] * nighter (~nighter@h-85-24-130-18.NA.cust.bahnhof.se) Quit (Ping timeout: 195 seconds)
[05:51:19] <_44trent3> I did unmark it as spam. Nothing sends still.
[05:51:38] <+mattym> _44trent3, Then you will need to contact Mojang
[05:52:21] <_44trent3> This is frigging weird, are they even going to be able to help me without a gift code?
[05:52:37] <_44trent3> Since that's how I got the account and my only proof of purchase.
[05:53:05] <_44trent3> Guess I'll try.
[05:53:51] <_44trent3> The support team is small and slow but I guess it means I'm not going to get some automated response lol..
[05:59:49] <_44trent3> "If a customer marks a Mojang email as spam, our mail service does not allow us to send future messages to that account. Customer support can check to see if there has been a spam complaint from your email address, and reverse it."
[06:00:04] <_44trent3> Yeah. That's what happened.
[06:01:42] * bildramer (~bildramer@2a02:582:584c:5100:e0e0:e9d7:5eab:7714) Quit (Quit: alway rember happy day)
[06:04:46] <Anna> oh hi trent
[06:05:04] <_44trent3> Hi Anna I'm trying to get that account back
[06:06:09] <Anna> I see
[06:06:53] <_44trent3> Yeah. I dunno what's wrong, I don't get any emails from Mojang but when I try to register with that address, it doesn't let me because an account already exists.
[06:10:59] <_44trent3> I may be getting a bounced email.
[06:11:59] * bildramer (~bildramer@2a02:582:584c:5100:a941:dcf7:1226:db17) has joined #minecrafthelp
[06:34:12] <_44trent3> I once got a deleted Mojang account undeleted.
[07:00:23] <Anna> it was more your email you deleted, not the actual account wasn't it?
[07:02:58] * marcus (webchat@94.3.11.136) has joined #minecrafthelp
[07:05:13] <marcus> im having trouble
[07:05:25] <marcus> someone help please
[07:08:54] <Anna> explain your issue
[07:09:28] <marcus> i cant log in to my account anymore
[07:09:43] <Anna> have you tried waiting an hour?
[07:10:28] <marcus> strange because i was already signed in last time i checked and all of a sudden now im logged out and cant log back in
[07:10:42] <Anna> what is your username?
[07:11:02] <marcus> LiMiiTeDz
[07:11:23] <Anna> three i ?
[07:11:28] <marcus> i had an old account and migrated it a while back
[07:11:32] <marcus> yeha 3
[07:11:42] <Anna> are you sure that's your username exactly?
[07:12:03] <marcus> 85% sure
[07:12:22] <Anna> want to double check, it doesn't appear to be a minecraft account
[07:12:54] <marcus> i dont know how to check
[07:13:11] <marcus> i migrated so i could use my email to log in
[07:13:48] <marcus> maybe its just 2 i's
[07:16:58] <Anna> nope doesn't seem to be
[07:17:25] <marcus> maybe LiiMiTeDz
[07:18:11] <marcus> i know sure sure its something like that  
[07:18:45] <marcus> but it made it years ago so im not 100% sure what it is
[07:18:51] * Rog (webchat@104.236.215.124) has joined #minecrafthelp
[07:19:19] <marcus> hence why i migrated so i could use my email to log in
[07:19:29] <Rog> I just paid for Minecraft.  Again.  And cannot log in even after doing password reset.  Grrrr
[07:20:05] <marcus> you may have to wait an hour Rog
[07:20:18] * LP_Andre (webchat@80-121-113-93.adsl.highway.telekom.at) has joined #minecrafthelp
[07:20:52] <marcus> account may be throttled due to many incorrect login attempts
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[07:23:48] <Rog> Got kicked.  What is the timing on being able to log in after purchasing Minecraft?
[07:24:04] <Rog> I get bad user/pass message.
[07:24:32] <LP_Andre> I have a problem that I cant  play on servers (Error: Internal Exception: io.netty.handler.codec.DecoderException: The recived encode string buffer lis longer than maximum allowed (536870911> 131068))
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[07:27:59] <LP_Andre> I have a problem that I cant  play on servers (Error: Internal Exception: io.netty.handler.codec.DecoderException: The recived encode string buffer lis longer than maximum allowed (536870911> 131068))
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[07:28:29] <Rysaaaaa> Hey im not recieving emails from mojang when i try to reset security questions
[07:28:36] <Rysaaaaa> it just isnt coming through
[07:29:05] <Rysaaaaa> and i can't do anything with myaccount cause i need security questions and i forgot the answers as i was young
[07:41:03] <_44trent3> Same, but with password
[07:41:07] <_44trent3> Contact Mojang.
[07:41:11] * robboanc97 (webchat@CPE-121-220-195-4.lns5.way.bigpond.net.au) has joined #minecrafthelp
[07:41:44] <_44trent3> bad security advice, make the answer to every question be something stupid
[07:41:53] <_44trent3> like uh, Rice as the answer to every one
[07:42:08] <robboanc97> hi my minecraft keeps crashing when i press play how do i fix it?
[07:42:21] <_44trent3> "where were you born?" "rice" "what is your mother's maiden name?" "rice"
[07:51:07] <@Andrio> ??> robboanc97 launcher/log
[07:51:09] <@Absol> robboanc97: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
[07:51:11] <Anna> robboanc97: what is the crash message?
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[08:02:17] * flamefirewheel (webchat@5ec07c2d.skybroadband.com) has joined #minecrafthelp
[08:02:53] <flamefirewheel> Hello?
[08:02:58] <Anna> hi
[08:03:15] <robboanc97> Absol http://paste.ubuntu.com/25368138/
[08:03:32] <Anna> ?? bot
[08:03:34] <@Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
[08:04:09] <Anna> got a dxdiag report?
[08:04:15] <flamefirewheel> So I'm trying to load 1.8, and It says ERROR :( Unable to save download. 1.8.json
[08:05:12] <flamefirewheel> So are you going to, help me?
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[08:14:19] <Anna> oops missed that one
[08:14:29] <Anna> hope they read the entrymsg and fixed it
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[08:20:39] <lazydoodle> hey everyone! can anyone tell me which mod is usually resposible for object/block tooltip info when you hover crosshair on it?
[08:28:39] <Anna> lazydoodle: and this channel does not support mods
[08:29:32] <Anna> however as I said, you're probably thing of waila (what am I looking at)
[08:30:07] <Anna> *thinking
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[08:31:45] <redskiez> hello
[08:31:48] <Anna> hi
[08:32:07] <redskiez> i'm having some minecraft graphic flickering/glitching issues
[08:32:17] <redskiez> i don't know if it's minecraft or my computer itself but it looks like texture issues
[08:32:35] <Anna> hm
[08:32:36] <Anna> using default texture pack?
[08:32:38] <redskiez> yes
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[08:32:56] <redskiez> tried on both singleplayer and multiplayer, both causes flickering
[08:33:20] <redskiez> new worlds and pre-existing worlds as well
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[08:38:40] * Sven (webchat@ip91359fc4.speed.planet.nl) has joined #minecrafthelp
[08:39:37] <delciotto> was mojang hacked recently and account info got out? someoen somehow got access to my mojang account a few days ago without access to my email. oddly they didn't change the password, they jsut started using it
[08:40:21] <Anna> how so?
[08:40:38] <Sven> hello?
[08:40:41] <Anna> were they using it on servers that aren't in offline mode?
[08:40:43] <Anna> Sven: hi
[08:40:58] <delciotto> yeah they accessed realms an di never used it before and changed my in game name
[08:40:58] <Sven> are you speaking dutch or only English?
[08:41:37] <delciotto> I havent played in a few weeks so i jsut noticed
[08:41:37] <Sven> i can't play minecraft
[08:42:02] <Sven> when you see mojang in your screen
[08:42:11] <Sven> he's is not loading
[08:42:46] <Sven> i tried to play 1,10,2 and 1,12
[08:42:53] <Sven> but it wordks not
[08:43:22] <Sven> hello?
[08:43:31] <Sven> where are you
[08:43:40] <Sven> Anna?
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[08:44:16] <Anna> Sven: what does it say when you try?
[08:44:18] <Anna> aw :/
[08:46:01] <delciotto> but yeah im jsut wondering hwo the hell this person got acess to my account
[08:48:24] <Anna> mojang hasn't been hacked or anything of the sorts afaik
[08:48:44] <Anna> just change your password and that
[08:48:48] <delciotto> yeah i did
[08:49:04] <delciotto> but i have to wait 3 weeks befor ei can change my username back
[08:49:12] <delciotto> er in game name
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[09:01:20] <redskiez> hello? i have video of the flickering
[09:03:07] <redskiez> https://youtu.be/sGcsIyoYLRM
[09:09:35] <redskiez> please help
[09:14:59] * MrSpock78_ (webchat@x55b22596.dyn.telefonica.de) Quit (Ping timeout: 180 seconds)
[09:27:46] <redskiez> i have my mac's info in the description
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[10:01:41] <FatExplodingPig> Hmm
[10:05:08] * Narrsh (webchat@ppp046177006068.access.hol.gr) has joined #minecrafthelp
[10:05:53] <Narrsh> hello
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[10:07:03] <redskiez> hello?
[10:17:52] <FatExplodingPig> Hey
[10:17:58] <FatExplodingPig> Anyone here to help?
[10:22:47] <Anna> just edppain your issue first
[10:22:51] <Anna> *explain
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[10:39:00] <redskiez> so any results?
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[11:00:22] <darkGammerWolf> Hallo
[11:00:39] <darkGammerWolf> ich brauche hilfe
[11:01:21] <darkGammerWolf> ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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[11:21:48] <redskiez> hello?
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[12:06:14] <bobby_> i try to download minecraft 1.12.1 but it always says unable to save download followed by a file name. It says it cannot access the file because it is being used by another process but i don't know what it is talking about. What should i do?
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[12:52:39] * Absol sets mode: -b *!*@47.211.59.205
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[13:17:57] <redskiez> hello??
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[13:26:56] <halps> Hey guys. Back in around 2011, I bought around 5-6 new accounts with the help of giftcards. I have the usernames, but not the emails after I migrated them. Is there any way I can recover them?
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[13:29:13] <snowy> Unable to save download. de_de.lang Name: de_de.lang URL: http://resources.download.minecraft.net/97/97f6630a07fc9df12b0bedb880faec30580e0fee Error details: Attempting to move successful download to C:/Users\Lizzie\AppData\Roaming\.minecraft\assets\objects\97/97f6630a07fc9df12b0bedb880faec30580e0fee The process cannot access the file because it is being used by another process Filename on disk: a507-1320-2871-7eb7 Path: C:\Users\Lizzie\AppData\Local\Temp
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[13:58:37] <redskiez> hello please help  https://www.youtube.com/watch?v=sGcsIyoYLRM
[13:58:48] <redskiez> the above video shows the issues i am having
[13:59:35] <redskiez> my minecraft flickers. default texture pack. new worlds, pre-existing worlds. singleplayer and multiplayer. all display flickering graphics
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[14:02:19] <kapitanpolak> guys do you know why my Minecraft it's crashing on every versino?
[14:02:24] <kapitanpolak> version*
[14:03:48] * kapitanpolak (webchat@aeng6.neoplus.adsl.tpnet.pl) Quit (Client Quit)
[14:04:44] <__Little_NickG_> I am unable to play on my Minecraft servers and realms. When I first log into my Minecraft it says Play Offline. where it usually shows the updates for Minecraft, it says, Unable to fetch server status. Help!
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[15:02:14] <fastfox> hi
[15:02:54] <fastfox> did some of you also faced this same problem in game ?
[15:02:56] <fastfox> How can i fix Internal Exception: io.netty.handler.codec.DecoderException: java.until.zip.DataFormatException: incorrect header check?
[15:03:20] <fastfox> Internal Exception: io.netty.handler.codec.DecoderException: java.until.zip.DataFormatException: incorrect header check
[15:03:51] <fastfox> how can i fix this.. numurous times i've been kicked
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[15:09:37] * Aaron (webchat@cpe-71-72-248-149.columbus.res.rr.com) has joined #minecrafthelp
[15:10:41] <Aaron> The installation of Minecraft keeps saying it's unable to download save files for doorclose.ogg and more. What's going on?!
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[15:21:25] <redskiez> hello?
[15:21:42] <Guest98830> Hi,
[15:22:51] <Guest98830> I have downloaded mine craft with no problems. However, when i go on to the launcher to play - it comes up with error message games crash.. Does not let me view crash report
[15:23:13] <Guest98830> i have gone on your help pages, downloaded things, removed things and nothing is helping
[15:25:28] <Guest98830> Hello11
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[15:29:19] <redskiez> my minecraft flickers no matter if it's on singleplayer or multiplayer, new or existing worlds. i tried with and without texturepacks, using default still yields flickering. with and without optifine as well. https://www.youtube.com/watch?v=sGcsIyoYLRM video for reference.
[15:29:21] * iComboZorK (webchat@190-207-105-255.dyn.dsl.cantv.net) has joined #minecrafthelp
[15:29:48] <iComboZorK> http://paste.ubuntu.com/25370234/
[15:29:54] <iComboZorK> help
[15:29:55] <iComboZorK> plis
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[16:28:06] <Tribou05> Hi, i just changes m'y iPad and lost everything on minecraft. I did not have an account yet. Is il a way for me to récupérateur m'y work?
[16:28:45] <Tribou05> Sorry, mean récupérateur m'y work?
[16:29:19] <Tribou05> Récupérateur
[16:30:10] <Tribou05> Recuperate
[16:31:47] <Tribou05> Who i CAN contact?
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[16:44:44] <Lewis> hello
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[16:48:20] <RafaelPerassi> Ola
[16:48:23] <RafaelPerassi> Tudo bem?
[16:48:36] <RafaelPerassi> estou tendo uma grande dificuldade com minah conta
[16:49:30] <RafaelPerassi> ao entrar e clicar em "jogar" aparece a seguinte mensagem "Um problema inesperado ocorreu e o jogo parou de funcionar. Pedimos desculpas pela incoveniência
[16:49:39] <RafaelPerassi> alguem pode me ajudar?
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[17:04:25] <AllLight> Hello
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[17:49:49] <Kiwi> Hello.
[17:50:14] <Kiwi> Hello anyone?
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[17:52:56] <Guest56408> Hello?
[17:52:58] <Guest56408> I need help please.
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[17:53:58] <JamieDawson101> hi ive been trying to login into Minecraft i waited an hour and a half but still i keep getting the "Invalid Email or Password" i dont know what to do can someone help me please
[17:55:31] <Guest56408> Yes  I get the same jamie.
[17:55:36] <Guest56408> I think its a server problem..
[17:55:49] <JamieDawson101> i wonder if is
[17:55:56] * Boetgerri (webchat@ip5b42ff0f.dynamic.kabel-deutschland.de) has joined #minecrafthelp
[17:55:58] <JamieDawson101> do u have Technic Platform?
[17:55:58] <Guest56408> I dont even have ana ccount yet.
[17:56:05] <Guest56408> I want to buy minecraft.
[17:56:07] <Guest56408> I made like 6 accounts.
[17:56:13] <Guest56408> Cant log into none of them!
[17:56:13] <JamieDawson101> wow
[17:56:20] <Guest56408> :(
[17:56:28] <Boetgerri> hallo, ich hab ein problem ich bekomm keine mail an meinen wed.de acc für passwort reset...
[17:56:43] <Guest56408> Im just gonna buy it off g2a.
[17:56:49] <Guest56408> Fxzk that shxxzt im out.
[17:56:54] <JamieDawson101> ive tried to login into Twitch, Technic Platform, Curse Launcher, and Minecraft but none of them works
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[17:57:14] <JamieDawson101> !pirate https://www.youtube.com/watch?v=u7fJYQNtXes&t=3051s
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[17:57:36] <Boetgerri> hallo, ich hab ein problem ich bekomm keine mail an meinen wed.de acc für passwort reset...
[18:02:37] * bryancleanzz (webchat@541C0380.cm-5-5a.dynamic.ziggo.nl) has joined #minecrafthelp
[18:02:45] <bryancleanzz> Hello?
[18:03:14] <bryancleanzz> i have tried to reset my password and waited for a while
[18:03:17] <bryancleanzz> it doesnt work
[18:03:20] <bryancleanzz> and i still cannot login
[18:03:36] <bryancleanzz> i tried and change my optifine cape and now i cant login anymore
[18:03:51] <+mattym> ??> bryancleanzz account/send-email
[18:03:52] <@Absol> bryancleanzz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
[18:03:54] <@Absol> bryancleanzz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
[18:04:01] * Boetgerri (webchat@ip5b42ff0f.dynamic.kabel-deutschland.de) Quit (Quit: Web client closed)
[18:04:12] <+mattym> bryancleanzz, And as the warnings on the Mojang page clearly state, NEVER log in with your account on a page that is not Mojang
[18:04:33] <bryancleanzz> never had any problems
[18:04:55] <+mattym> bryancleanzz, But you have now...
[18:05:10] <bryancleanzz> it says wrong pass word
[18:05:21] <bryancleanzz> normally if you reset your password you should be able to login
[18:06:01] <bryancleanzz> bs
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[18:16:58] <lillambo1738> hello
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[18:21:34] * ryan977 (webchat@pool-74-103-251-226.prvdri.fios.verizon.net) has joined #minecrafthelp
[18:24:14] <ryan977> Hep
[18:24:18] <ryan977> Help
[18:24:46] <ryan977> What should i do if it says this The game crashed whilst initializing game Error: java.lang.NoSuchFieldError: ofAaLevel
[18:25:00] <+mattym> ??> ryan977 launcher/log
[18:25:01] <@Absol> ryan977: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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[18:46:05] <ryan977> Did it http://paste.ubuntu.com/25371502/
[18:46:24] <+mattym> ??> ryan977 mods
[18:46:25] <@Absol> ryan977: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
[18:46:47] <ryan977> I will turn them off
[18:47:41] <meowymeowmeow> i can not login into my minecraft account nor on the client or website. i know i am using the correct inputs and have tried even resetting my password (this was yesterday). i have also tried making a whole new account and yet it doesn't work, help!
[18:48:36] <+mattym> meowymeowmeow, When you try to reset the password, are you getting the email to do so?
[18:48:42] <meowymeowmeow> yes
[18:48:55] <+mattym> meowymeowmeow, What error are you getting when you try to log in with the new password?
[18:49:00] <meowymeowmeow> i have "successfully" reset my password
[18:49:30] <meowymeowmeow> Login failed. Invalid username or password.
[18:49:39] <meowymeowmeow> i know it is correct
[18:50:00] <+mattym> ??> meowymeowmeow login/throttle
[18:50:02] <@Absol> meowymeowmeow: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
[18:50:04] <@Absol> meowymeowmeow: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
[18:50:30] <meowymeowmeow> i will try again, thanks :)
[18:55:30] * pysiek (webchat@89-66-230-218.dynamic.chello.pl) has joined #minecrafthelp
[18:55:39] <pysiek> Witam
[18:55:54] <pysiek> Jest może ktoś PL?
[18:55:59] * Halogod35 (webchat@c-73-236-114-214.hsd1.wv.comcast.net) has joined #minecrafthelp
[18:56:13] <+mattym> pysiek, Sorry, we only operate in English.
[18:56:17] <pysiek> ok
[18:56:27] <pysiek> I have a question about minecraft
[18:57:02] * Dan (webchat@pool-98-109-134-231.nwrknj.fios.verizon.net) has joined #minecrafthelp
[18:57:56] <Dan> hello can someone help me? im having trouble starting the game bcasue the game is "unable to save download.gl_es.lang"
[18:58:03] <@GreyVulpine> Dan - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
[18:58:27] <pysiek> My niece wants to buy a premium minecraft. Must have basic minecraft versions or maybe minecraft PREMIUM contains Minecraft basic version. Excuse me, but I do not play Minecraft so I dont know about it.
[18:59:21] <+mattym> pysiek, "Premium" just means you own the game, if you want the game "premium" you must purchase it at minecraft.net
[18:59:58] <Halogod35> My question about minecraft is that is there a way to fix the auto darkness? For instance, I'll go under a tree, and it'll be incredibly dark.
[19:00:35] <Halogod35> http://prntscr.com/g7rzpx (This is not under the tree) http://prntscr.com/g7rzsh (is under a tree)
[19:00:37] <+mattym> Halogod35, In the Video Settings there is a slider that lets you control the overall brightness of the game.
[19:00:46] <pysiek> Ok. So when i buy game at minecraft.net then i have PREMIUM, and PREMIUM is only sign about this game is origanal? And then i have all funcinality about minecraft?
[19:00:46] <Halogod35> The brightness is set to max.
[19:01:07] <+mattym> pysiek, Yes
[19:01:07] * wolfi3x (webchat@37-219-140-169.nat.bb.dnainternet.fi) has joined #minecrafthelp
[19:01:54] <+mattym> Halogod35, Are you using any mods or addons?
[19:02:41] * wolfi3x (webchat@37-219-140-169.nat.bb.dnainternet.fi) has left #minecrafthelp
[19:02:42] <pysiek> mattym, but when i buy original Minecraft at normal shop, not e-shop, but normal shop, then i have the original game, but do I have PREMIUM? (i read that in premium You may have change skin and play in premium server)
[19:02:59] * Dan (webchat@pool-98-109-134-231.nwrknj.fios.verizon.net) Quit (Ping timeout: 180 seconds)
[19:03:28] <+mattym> pysiek, What shop? Do you mean you purchased one of the game cards?
[19:03:37] * Donncha (webchat@83.220.219.81) has joined #minecrafthelp
[19:03:41] <Donncha> hello?
[19:03:43] <Halogod35> I am using addons, they shouldn't affect it.
[19:03:51] <Donncha> hey i need help
[19:04:05] <Halogod35> They are, tree assist, dynmap, and world edit
[19:04:18] <pysiek> No no, in normal game shop
[19:04:19] <Halogod35> This is version 1.12.0
[19:04:26] <pysiek> i dont know how to say it........... wait
[19:04:40] <+mattym> Halogod35, We only support the vanilla game, and the brightness change you are showing does not appear to happen there.
[19:04:56] <pysiek> mattym - Stationary shop with regular games?
[19:05:09] <+mattym> pysiek, Did you purchase the game card?
[19:05:39] <Halogod35> Okay, thank you for your assistance.
[19:07:00] * Halogod35_ (webchat@c-73-236-114-214.hsd1.wv.comcast.net) has joined #minecrafthelp
[19:07:18] <Halogod35_> Okkay, I just tested it under vanilla server. It shows the exact same darkness.
[19:07:27] <+mattym> ??> Halogod35_ win/reinst
[19:07:28] <@Absol> Halogod35_: You may need to reinstall the locally installed files that Minecraft puts into place.
[19:07:30] <@Absol> Halogod35_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
[19:07:35] <pysiek> matty i dont bought a game yet
[19:08:11] <+mattym> pysiek, The only thing they sell in physical stores, is the game card, and that is the same as the "premium" version.
[19:08:38] <Halogod35_> Alright, will post results.
[19:08:56] <+mattym> Halogod35_, Also test it while running no other programs
[19:08:59] * Halogod35 (webchat@c-73-236-114-214.hsd1.wv.comcast.net) Quit (Ping timeout: 180 seconds)
[19:09:40] <pysiek> ok, i see that now, they have only xbox version, not pc. So only one possibility to buy original version (and safe) is page minecraft.net?
[19:10:18] <+mattym> pysiek, Yes. Some regions have the card in physical stores, but if they do not, only minecraft.net
[19:14:53] <pysiek> mattym thank You for help. Now I know much more about this :)
[19:15:05] <+mattym> No Problem.
[19:15:25] <pysiek> bye
[19:16:52] <Halogod35_> Okay, I think a resource pack thing. Vanilla sin works the way it's intended, as soon as I load a resource pack, the fading begins. Which part of the resource pack would affect something like this?
[19:17:17] <+mattym> Halogod35_, You would need to ask the resource pack creator.
[19:17:57] <Donncha> i have a minecraft account from ages ago and i know the details for it but i dont know the email i used for it so is there a way i can connect my old minecraft account to this new mojang account thing???
[19:18:12] * Seven9 (webchat@95.85.229.210) has joined #minecrafthelp
[19:18:16] <Halogod35_> I'm guessing render pass.
[19:18:26] <Seven9> Hello, i need help with Sound System.
[19:18:29] * pysiek (webchat@89-66-230-218.dynamic.chello.pl) Quit (Ping timeout: 180 seconds)
[19:18:29] <Halogod35_> Thanks for the help, at least I now know what it is.
[19:19:07] <+mattym> Donncha, Did you never migrate it?
[19:19:42] * needhelp (webchat@cpc87721-bexl9-2-0-cust430.2-3.cable.virginm.net) has joined #minecrafthelp
[19:19:57] <Seven9> In Minecraft Game Log: Unable to initialize OpenAL, I'm using LabyMod, but this problem is causing in Vanilla. - (Silent Mode)
[19:20:07] * Randy (webchat@d54C3F41C.access.telenet.be) has joined #minecrafthelp
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[19:20:25] <needhelp> Unable to save download. text2speech-1.10.3-natives-windows.jar
[19:20:29] <needhelp> what is this
[19:20:37] <Seven9> 23:10:24 game [21:10:24] [Sound Library Loader/INFO]: Starting up SoundSystem... 23:10:24 game [21:10:24] [Thread-7/INFO]: Initializing LWJGL OpenAL 23:10:24 game [21:10:24] [Thread-7/INFO]: (The LWJGL binding of OpenAL.  For more information, see http://www.lwjgl.org) 23:10:24 game AL lib: (EE) MMDevApiOpenPlayback: Device init failed: 0x80004005 23:10:24 game AL lib: (EE) MMDevApiOpenPlayback: Device init failed: 0x80004005 23:10:24 game [21:10:24] [
[19:20:59] * Franciscano (webchat@200.125.244.77) Quit (Ping timeout: 180 seconds)
[19:21:04] <Seven9> 23:10:24 game [21:10:24] [Thread-7/WARN]: ERROR MESSAGE: 23:10:24 game [21:10:24] [Thread-7/INFO]: Could not locate OpenAL library. 23:10:24 game [21:10:24] [Thread-7/WARN]: STACK TRACE: 23:10:24 game [21:10:24] [Thread-7/INFO]: org.lwjgl.openal.AL.create(AL.java:156) 23:10:24 game [21:10:24] [Thread-7/INFO]: org.lwjgl.openal.AL.create(AL.java:102) 23:10:24 game [21:10:24] [Thread-7/INFO]: org.lwjgl.openal.AL.create(AL.java:206) 23:10:24 game [21:10:24
[19:21:13] <Seven9> What was that?
[19:21:38] * duckie_gamer (webchat@d54C3F41C.access.telenet.be) has joined #minecrafthelp
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[19:22:29] <Seven9> Is somebody here?
[19:22:29] * duckie_gamer (webchat@d54C3F41C.access.telenet.be) Quit (Client Quit)
[19:23:42] <+mattym> ??> Seven9 launcher/log
[19:23:44] <@Absol> Seven9: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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[19:24:59] * Donncha (webchat@83.220.219.81) Quit (Ping timeout: 180 seconds)
[19:25:26] <Seven9> Thanks, but, i'm used F3 + S, and, it's works!
[19:28:29] * Seven9 (webchat@95.85.229.210) Quit (Ping timeout: 180 seconds)
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[19:37:12] * werake (webchat@muz56-1-78-231-239-166.fbx.proxad.net) has joined #minecrafthelp
[19:37:49] <werake> Can I ask question ?
[19:38:01] <+mattym> Yes
[19:39:44] <werake> I have a problem with my Minecraft Launcher, when I launch 1.8 version it says Unable to start Java
[19:40:12] <werake> Sorry i'm french don't speak english verry well
[19:40:20] <+mattym> werake, What is the exact error message you get?
[19:40:44] * Cocoloco2081 (webchat@32.209.12.238) has joined #minecrafthelp
[19:40:49] <werake> Impossible de démarrer Java.
[19:41:08] <+mattym> ??> werake launcher/win/reinst
[19:41:09] <@Absol> werake: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
[19:41:11] <@Absol> werake: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
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[19:42:13] <werake> .msi is like Windows Package ?
[19:42:25] <+mattym> werake, Its the main download on the page
[19:42:34] <werake> Yep I know
[19:43:33] <werake> I've already try to uninstall minecraft and java but it doesn't works but if I restart, it will change ?
[19:43:57] <+mattym> werake, Try the instructions as they are written
[19:44:01] <werake> Ok
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[19:53:59] * werake (webchat@muz56-1-78-231-239-166.fbx.proxad.net) has joined #minecrafthelp
[19:54:11] <werake> It doesn't works
[19:54:43] <+mattym> werake, Does it work on the current version of the game?
[19:55:13] <werake> 1.12.1 ?
[19:55:16] <+mattym> Yes
[19:55:24] <werake> No
[19:55:34] <+mattym> werake, Can you get the full error it shows there.
[19:55:50] <werake> Détails de l'erreur : L�op�ration demand�e n�cessite une �l�vation Nom du fichier sur le disque : javaw.exe Chemin d'accès : C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Existe : file
[19:56:52] <+mattym> werake, Close the launcher, and error window, then go to C:\Program Files (x86)\Minecraft and delete the runtime folder found there. Then restart the launcher and try to launch the game.
[19:57:59] * ryan977 (webchat@pool-74-103-251-226.prvdri.fios.verizon.net) Quit (Ping timeout: 180 seconds)
[19:58:16] * maro (~maro@2a02:8070:da2:1f00:e9ce:2608:795b:c04a) Quit (Quit: Kein Bock mehr)
[19:58:23] <werake> Not works
[19:59:42] <+mattym> ??> werake tools/hjt
[19:59:44] <@Absol> werake: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
[19:59:45] <@Absol> werake: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
[20:00:36] * Texo_Elite (webchat@d8D86ABED.access.telenet.be) has joined #minecrafthelp
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[20:03:49] <werake> It's ok ?
[20:03:51] * Bhootrk_ (~Bhootrk_@118.189.203.83) Quit (Quit: Leaving)
[20:04:54] <werake> http://paste.ubuntu.com/25371992/
[20:05:29] <+mattym> ??> werake av/bytefence
[20:05:31] <@Absol> werake: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
[20:05:39] <+mattym> werake, Do the instructions Absol wrote, then reinstall it again.
[20:05:48] <+mattym> werake, Reinstall Minecraft again i mean.
[20:05:52] <werake> OK
[20:06:11] * Prodigy1189 (webchat@pool-173-53-72-135.rcmdva.fios.verizon.net) has joined #minecrafthelp
[20:06:22] <Prodigy1189> hello?
[20:06:49] <werake> Did I have to restart pc ?
[20:07:05] <+mattym> werake, After you remove bytefence, yes.
[20:07:26] <Prodigy1189> i could use some help, if anyone is available let me know
[20:07:37] <werake> What is bytefence ?
[20:07:38] <+mattym> Prodigy1189, Just explain what you need help with.
[20:07:46] <+mattym> werake, Read the instructions from Absol
[20:08:09] <werake> I did all he says
[20:08:23] <Prodigy1189> i am currently playing on a server. i logged out just for the purpose of logging back in, and it said my account didn't exist anymore
[20:08:35] <Prodigy1189> same thing on the mojang site
[20:08:44] <+mattym> Prodigy1189, What is the exact message you are getting?
[20:09:13] <Prodigy1189> just the normal "Login failed. Invalid username or password. (Forgot your password?)"
[20:09:32] <+mattym> Prodigy1189, What happens if you try to reset your password?
[20:09:43] <Prodigy1189> the email never comes to my inbox
[20:09:52] <+mattym> ??> Prodigy1189 account/send-email
[20:09:53] <Prodigy1189> if i do that
[20:09:54] <@Absol> Prodigy1189: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
[20:09:55] <@Absol> Prodigy1189: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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[20:18:59] * werake (webchat@muz56-1-78-231-239-166.fbx.proxad.net) has joined #minecrafthelp
[20:19:30] <werake> Sorry Absol but nothing change, it always say Impossible de démarrer Java
[20:21:06] * ryan977 (webchat@pool-74-103-251-226.prvdri.fios.verizon.net) has joined #minecrafthelp
[20:21:10] <ryan977> Hi
[20:21:16] <ryan977> http://paste.ubuntu.com/25371502/
[20:21:41] <+mattym> ??> ryan977 mods
[20:21:43] <@Absol> ryan977: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
[20:22:00] <werake> So I loose 20€ ?
[20:22:55] <+mattym> werake, Did you remove bytefence and restart?
[20:23:13] <werake> Yes I remove it and after I restart and redownload Minecraft
[20:23:51] <ryan977> Someone is hacking
[20:24:05] <ryan977> and the mods wont help
[20:24:27] <+mattym> ryan977, As you were told earlier, we dont assist with modded games.
[20:24:39] <+mattym> ??> werake av/adwcleaner
[20:24:40] <@Absol> werake: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
[20:24:42] <@Absol> werake: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
[20:25:04] <werake> Can I use Ccleaner ?
[20:25:15] <+mattym> werake, Use the one that was linked.
[20:25:21] <ryan977> Someone is hacking on mineplex
[20:25:27] <ryan977> Mods wont help
[20:25:40] <+mattym> ryan977, Not something we help with.
[20:25:51] <ryan977> ;[
[20:26:24] <ryan977> But it is a Officle Minecraft Sever
[20:26:51] <+mattym> No such thing
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[20:32:10] * Grommz (webchat@46.246.124.4) has joined #minecrafthelp
[20:33:00] <Grommz> hello guys, I have been unable to log into my minecraft account for a few days. I change my password through the website which says my password is changed successfully, but the new password does not work even after waiting for over 24 hours.
[20:34:05] <+mattym> Grommz, Are you using a home network, or a public or shared one?
[20:34:17] <Grommz> Right now I am going through a vpn
[20:34:27] <+mattym> Grommz, Turn off the VPN
[20:34:36] <Grommz> that's the whole problem? :)
[20:34:42] <+mattym> Likely
[20:35:04] <Grommz> ok I will be back if it doesn't work, thank you
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[20:36:22] <werake> OK I cleaned my pc and restart, now ?
[20:37:02] <+mattym> werake, Go to C:\Program Files (x86)\Minecraft and remove the runtime folder again. Then try to start the game
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[20:38:43] <werake> Doesn't works
[20:42:50] <werake> Are you here ?